Dawalink App Privacy Policy

Effective Date: 15/02/2025 | Version 1.0

1. Introduction

Welcome to Dawalink App. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our online marketplace platform (the "Platform") and its associated mobile applications available on Android and iOS. By using our Platform, you agree to this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

Personal Information: Name, Contact details (email, phone), Business details, Payment information.
Usage Data: Login credentials (encrypted), Transaction history, Device information (IP, OS), App usage data.
Location Information: Approximate location for delivery and verification.
Communications: Messages or feedback via customer support.

3. How We Use Your Information

To facilitate transactions between importers and retailers.
To verify your business credentials and eligibility.
To improve and personalize your experience on the Platform.
To process payments and manage orders.
To provide customer support and respond to inquiries.
To ensure legal and regulatory compliance.
To send promotional and service-related communications (subject to your preferences).

4. Sharing of Information

We value privacy and do not sell personal information. However, we may share data:

With business partners for order fulfillment and verification.
With service providers for payment processing, analytics, hosting, and logistics.
For legal compliance.
In business transfers such as mergers or acquisitions.

5. Data Security

We implement security measures including encryption, secure payments, and regular assessments. However, no system is entirely secure. Users should use strong passwords and secure their accounts.

6. Retention of Data

We retain your data as long as required for legal and regulatory purposes. For example, transaction data is stored for 5 years in compliance with financial regulations.

7. Your Rights

You may have the right to:

Access your personal data.
Correct or update inaccurate information.
Delete personal data (subject to legal requirements).
Opt out of marketing communications.
Restrict or object to certain data processing.
Request data portability.

8. Third-Party Links

Our Platform may contain third-party links. We are not responsible for their privacy practices. Review their policies before sharing personal data.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted with an effective date. Please review regularly.

10. Contact Us

If you have questions, contact us at:

DawaLink Support

Email: dawalinksinc@gmail.com

Phone: +255 752 383 705

Address: Nyamwezi and Amani street, Kariakoo, Dar es Salaam